At Vida The Spine Clinic, we prioritize the privacy and confidentiality of our patients. Our commitment is to safeguard the personal and medical information entrusted to us while ensuring the highest standard of care.
Collection and Use of Information
We collect essential details related to a patient’s medical condition, history, current medications, and family health background to provide accurate diagnoses and effective treatment. This information is strictly used for medical purposes and to improve our services.
Confidentiality and Data Protection
We recognize the sensitive nature of medical data and maintain strict confidentiality. Patient information is never shared with third parties unless:
- It is required for medical treatment.
- It is mandated by law.
- The patient provides explicit consent.
All employees, medical professionals, and business partners associated with Vida The Spine Clinic are bound by confidentiality agreements and are expected to adhere to the highest standards of data privacy.
Payment and Refund Policy
- Treatment Fees: Patients are required to make full payment in advance when purchasing a treatment package. These fees are strictly non-refundable, regardless of whether the services are utilized fully or partially.
- Refunds: Refunds will only be issued in cases of incorrect payments, such as duplicate charges or technical card processing errors involving Vida The Spine Clinic.
For any concerns related to privacy or refunds, please contact our administration team directly.